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TO Digital Tech TO DIGITAL .TECH

Terms and conditions

These terms are between you and TO Digital Tech Ltd when you use TO Digital to find and book pros.

What we do

We run a directory and booking service. Pros are independent businesses and people, not employees or agents of ours. The contract for any job is between you and the pro. We check what pros show us but we do not guarantee their work, so please read profiles and reviews.

Call-backs and messages

When you ask for a call back, an AI assistant phones you on the pro’s behalf. It says it is an AI and that the call is recorded. It can answer from the pro’s own prices and details but it cannot promise a price or date: the pro confirms those. Be respectful in messages. We can read conversations if there is a report or a dispute.

Bookings, deposits and cancellations

  • You ask for a time. The pro confirms, suggests another time or declines.
  • Once confirmed you pay a deposit by card through Stripe to lock the visit in. If you do not pay in time the time is released.
  • Cancel at least 24 hours before the visit and the deposit is refunded in full. Cancel later and the pro keeps it.
  • If the pro cancels, you get the deposit back in full.

Any balance is agreed with the pro. If you pay it through TO Digital, the same refund rules apply to that payment unless the pro agrees otherwise.

Reviews

Only people who completed a job can review. Reviews must be honest and about the job. We may hide reviews that break these rules.

Problems and disputes

Talk to the pro first. If you cannot agree, use the Report button on their profile or email dyran@todigital.tech and our team will look at the booking and messages and decide whether a refund is fair.

Our responsibility

We do our best to keep the service running but we do not promise it will always be available. We are not responsible for the work a pro does. Nothing here limits responsibility we cannot limit by law, including for death or personal injury caused by negligence, or for fraud.

General

We may update these terms and will tell you about important changes. These terms are governed by the law of England and Wales. Contact: dyran@todigital.tech.